Comments on: Fantastic journey: how your order travels through Avalon

By: Maureen

Maureen — Fri, 27 Feb 2009 19:48:00 +0000

Thanks for the fantastic journey of the Fantastic Journey.
I’m always happy to receive my King Arthur box. It’s that feeling
you get at Christmas.
Hi, Maureen! This entry got printed and posted with pride downstairs in the warehouse. We feel the same way when we’re packing them, that we’re giving treats to happy bakers. Susan

By: Sherry Lynn

Sherry Lynn — Tue, 23 Dec 2008 04:22:41 +0000

I was going through the blog list when I came upon this one. Boy did this bring back memories. I managed and organized warehouses, controlled inventory, and ran receiving docks for most of my career. I felt right at home as I looked at your pictures. Thanks for the memories.

Sherry, did you see this post, too? Glad we provided you with some “throwback happiness”- PJH

By: Mandy

Mandy — Wed, 10 Dec 2008 15:06:15 +0000

This looks like the greatest place to work! I have just recently found you guys and I am so glad! I have a sister in Wisconsin (I am in KY) that will be thrilled I have found you too! She is getting a few King Arthur goodies for Christmas!

It is indeed a wonderful place. In fact, we’ve won the “best place to work in Vermont” award the past 2 years, as well as national awards along the same lines. We’re employee-owned (ESOP), and that makes a big difference. Thanks for your kind words! PJH

By: Marguerite

Marguerite — Wed, 26 Nov 2008 15:46:16 +0000

I miss all of you! So many people work very hard “behind the scenes” to make King Arthur Flour Baker’s Catalogue World Class! I feel proud for having been part of such a wonderfully dedicated team. KAF is truely the Best Place to Work in Vermont! Thank you!

Hey, Marguerite - we miss you, too. Who am I going to ask how to work my headphones and how to wade through the bakers’ resource online folders when I’m in customer service next week? PJH

By: cindy leigh

cindy leigh — Sun, 23 Nov 2008 13:22:49 +0000

Your phone order reps are the greatest! They are always pleasant, helpful, and kind. They have great product knowledge, and are interested in suggestions for new products. Your selection, hiring, and training process must be among the best in business. Next time you set out a recipe for tasting, please paste a copy of this note with it. This Thanksgiving when I use your products to make my magic in the kitchen, I’llthink of all of you who help get those products to me.
Blessed Thanksgiving!

By: Teresa

Teresa — Sun, 16 Nov 2008 04:06:19 +0000

Thanks for a day-in-the-life-of-Avalon! Made in America should come for a visit! From now on each time I place an order, I’ll be thinking of the UPS truck emerging from the mists of Avalon. : )

By: Terri

Terri — Fri, 14 Nov 2008 19:13:41 +0000

Loved the adventure through the process! If you ever run out of tasters to get scores on things, my address is in your system! I agree with the other posters that your customer service is second to none.

By: Carolyn T

Carolyn T — Fri, 14 Nov 2008 04:03:13 +0000

Loved this posting. It’s always interesting to see the behind the scenes stuff, especially when it’s a company I respect so much. It’s because of your blog that I’ve come to realize that you’re not just a “corporate entity,” but like all companies, big and small, you’re made up of people from all walks of life who have a job to do. And you all do a good one. Next time I order I’ll have a visual picture of that line. Thanks.

Thanks, Carolyn. Indeed, we’re from all different backgrounds, all different towns here in the Upper Valley (the Connecticut River is the border between Vermont and New Hampshire; the area right along the river is called the Upper Valley). The nice thing is, with this common goal, we all put our shoulders to the same wheel and PUSH. It feels good to work towards a common goal. Especially in these trying financial times, we know we can rely on our teammates; we’re all doing our best, together. Thanks again- PJH

By: Laura Rogers

Laura Rogers — Thu, 13 Nov 2008 17:54:44 +0000

You really captured exactly how everything happens! Working in the pick section I forget the many different things that go on while I am there.

By: Shirley Meskenas

Shirley Meskenas — Thu, 13 Nov 2008 13:19:25 +0000

Thanks for sharing how our orders are processed. I am always amazed at how quickly my orders get down to TN! I love the products and advise everyone to check out the products and especially this blog. I have learned so much and your company is a model of wonderful customer oriented service. You have a lifetime customer in TN!

Thanks, Shirley! This employee-owned business appreciates your loyalty- PJH